10-18-2024, 10:30 PM
This is what happens when you decide to let offshore handle the internal help desk tickets. I had one just this week where I needed a bunch of servers whitelisted and in the ticket I have them all listed out, gave the external server it should be applied to along with the necessary ID information for the different "apps" that will be making the requests. Once it got transferred to the proper team I get a reply "Can you provide the list of servers?". Da-fuq is wrong with these people...?!?!?